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Knowledge Chat
AI-Powered
Turn your data and documents into interactive user support
Transform your company's documents into an interactive, easily searchable knowledge base. Through a user-friendly chat interface, your customers will receive precise answers sourced directly from your documents.
Knowledge Chat
Knowledge Chat is an AI-powered tool that uses large language models to provide instant, accurate responses to customer. It enhances customer support with natural, conversational experience.
Key features
01.
Enhance Company Documents' Usability
Transform documents into an easily searchable knowledge base
Knowledge Chat revolutionises how companies use their documentation, transforming it into an interactive, searchable knowledge base. This feature enables specific data to be quickly located and analysed within extensive documentation collections, which supports effective knowledge management in the organisation.
02.
Create Human-Like Interactions
Provide information in a user-friendly interface
Knowledge Chat excels at interpreting user queries in natural language, thanks to its underlying LLMs. It understands the context and nuances of questions and can generate responses that are accurate and contextually relevant. These features make the interactions more natural and human-like.
03.
Give Your Users Informed Answers
Empower information retrieval by instant access to your company's documents
By integrating with a company's knowledge base, our tool can pull real-time information to answer queries. This feature is enhanced by techniques such as retrieval-augmented generation (RAG), which combines the generative capabilities of LLMs with the retrieval of relevant documents. That ensures that the chatbot's responses are informed by the most up-to-date information.
Knowledge Chat
Areas of application
E-commerce and Retail
Knowledge Chat transforms the online shopping experience by instantly answering customer queries about products, availability and delivery options. It guides users through their purchasing journey, reducing cart abandonment and enhancing customer satisfaction.
Travel and Tourism
For travel agencies and tourism platforms, Knowledge Chat serves as a 24/7 virtual assistant, providing travellers with essential information on destinations, bookings, and travel advisories. It enriches the customer's planning experience, making travel arrangements seamless and more enjoyable.
Public Administration
In the public sector, Knowledge Chat facilitates citizens' access to information regarding government services, procedures, and regulations. It streamlines interactions with government websites, reducing wait times and improving public service efficiency.
Knowledge Chat
Game-Changing Benefits
for Your Company
Enhanced User Experience
Provide instant, accurate, 24/7 user assistance
Increased Efficiency
Automate responses, freeing up staff for more complex issues
Scalability
Manage high query volumes, regardless of your business size
Data-Driven Insights
Empower your strategy with customer feedback analysis
Knowledge Chat
Product onboarding
What will we need to implement this solution?
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Additional information
01.
PROJECT VALUE
4,633,997.51 PLN
02.
Contribution from European funds
3,485,668.54 PLN
03.
Project implementation period
2020 – 2022
The development of the WARRP platform was co-financed by the European Union from the European Regional Development Fund within the Intelligent Development Program 2014 – 2020.
The project was realised as part of a competition by the National Centre for Research and Development: "Industrial research and development work carried out by enterprises," action: "Industrial research and development work conducted by enterprises."
